Refund policy

Returns & Refunds Policy

Last updated: 15 Oct 2026

The short version

At Wild Pigeons, every tee is printed in small runs. Custom and print-to-order items are final sale. Stock items can be cancelled within 14 days of delivery, as UK law allows. If anything arrives damaged, faulty or wrong, we'll put it right.

Nothing in this policy affects your statutory rights.

Changing your mind (stock items)

You can cancel an order of stock items within 14 days of receiving it, for any reason. To do this:

  1. Tell us within 14 days of delivery by emailing info@wildpigeons.store with your order number.
  2. We'll reply with where to send your return. Send the item back within 14 days of telling us.
  3. Items must be unworn, unwashed and in their original condition, with tags attached.

Return postage is paid by you. We recommend a tracked service, as we can't refund items lost in transit back to us.

We'll refund the item price and the original standard delivery charge. If you paid for faster delivery, we only refund the cost of standard delivery. If an item comes back worn, washed or damaged, we may reduce the refund to reflect its lower value.

Custom and print-to-order items

Items printed to order, personalised, or made to your specification can't be returned or exchanged unless they're faulty. These items are clearly marked on the product page.

Faulty, damaged or wrong items

If your item arrives damaged, has a misprint or manufacturing fault, or isn't what you ordered (wrong size, colour or design), contact us within 30 days of receiving it. You can choose a full refund or a replacement, and we'll cover return postage.

To report a problem, email info@wildpigeons.store with your order number and a photo of the issue.

After 30 days, you're still protected if a fault appears. We'll offer a repair or replacement, or a refund if that isn't possible. Normal wear and tear, washing damage from not following the care label, and print fading over time don't count as faults.

Refunds and contact

Refunds go back to your original payment method within 14 days of us receiving the returned item (or, for faulty items, of agreeing the refund). We'll email you when it's processed.

We don't offer store credit in place of a refund unless you ask for it.

Questions about a return or refund? Email us at info@wildpigeons.store and we'll get back to you.